Title VI Complaint Process

Any person who believes that he or she, either individually, as a member of any specific class of persons, or in connection with any minority contractor, has been subjected to discrimination prohibited by Title VI of Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987 may file a complaint.  The complaint must be (a) unequal treatment because of race, color, national origin, sex, age, disability, low- income and limited English proficiency or (b) noncompliance with Title VI rules or guidelines adopted thereunder.

The Arizona Department of Transportation (ADOT) has the principal responsibility for processing, investigating, and resolving complaints arising as a result of operations related to federal highway aid projects of its sub-recipients including the Sun Corridor MPO.  Sun Corridor MPO will be responsible for processing, investigating and resolving complaints of discrimination by its member agencies. Complaints will be filed through the Sun Corridor MPO, in writing to:

Irene Higgs, Executive Director – Title VI Program Coordinator
Sun Corridor Metropolitan Planning Organization
211 N Florence St., #103
Casa Grande, AZ 85221
Complaints against the Sun Corridor MPO must be filed in writing to:

ADOT Civil Rights Office
206 S. 17th Ave., Room 183
Phoenix, AZ 85007
Complaints received by the Sun Corridor MPO will be forwarded to the ADOT Civil Rights Office.

A formal complaint must be filed within 180 calendar days of the alleged act of discrimination or the date when the alleged discrimination became known to the complainant(s), or where there has been a continuing course of conduct, the date on which the conduct was discontinued or the latest instance of the conduct.  This timeframe is prescribed by 49 CFR 21.11(b).

The complaint must meet the following requirements:

  • Complaint shall be in writing and signed by the complainant(s) and must include complainant(s) name, address and phone number. The Title VI Program Manager or a liaison will assist the complainant with documenting the issues if necessary.
  • Present date of the alleged act of discrimination; date when the complainant(s) became aware of the alleged discrimination; or the date on which that conduct was discontinued or the latest instance of the conduct.
  • Present a detailed description of the issues including names and job titles of those individuals perceived as parties in the complained-of-incident.
  • Allegations received by fax or e-mail will be acknowledged and processed, once the identity (ies) of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant is required to mail a signed, original copy of the fax or e-mail transmittal for the Civil Rights Office (CRO) to be able to process it.
  • Allegations received by telephone will be reduced to writing and provided to the complainant for confirmation or revision before processing. A complaint form will be forwarded to the complainant for him/her to complete, sign and return to the CRO for processing.
  • Within 45 calendar days of the acceptance of the complaint, the ADOT investigator will prepare a draft investigative report for the review of the ADOT CRO Deputy Administrator. The report shall include a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition.
  • ADOT’s final investigative report with the preliminary findings and a copy of the complaint will be forwarded by certified mail to either FHWA (Arizona Division office Civil Rights Specialist), FTA or FAA or NHTSA, within 60 calendar days of the acceptance of the complaint, per 23 CFR 200.9(b)(3).

A complainant dissatisfied with USDOT’s Final Agency Decision may file action with the appropriate US District Court.

Please click ‘Here’ to access the Complaint Form in English and in Spanish ‘Here’


ADA Notice

Anyone needing accommodations for the Sun Corridor MPO Meetings, please contact Irene Higgs at 520-705-5143 for assistance, within 48 hours of the scheduled meeting.

Equal Employment Opportunities (EEO)

The Sun Corridor MPO provides equal employment opportunities to all qualified individuals and values diversity at all levels of its workforce.

Contact Us

211 N. Florence St. Ste. 103, Casa Grande, AZ 85122

Irene Higgs, Executive Director
(520) 705-5143

Jason Hafner, Transportation Planner
(520) 705-5153